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FAQ

Return Policy


60 Day money back guarantee. Please save the box and item must be received in perfect condition or we may apply up to a 15% restocking fee.
After 60 days, we warranty all items regardless where it was purchased for 1 year. You must save the Invoice if purchased elsewhere.

Payment Policy


We must receive payment before we ship. NO TERMS will be given for new customers

Shipping Policy


All of our products ship within 24 hours of payment confirmation.

 FAQ


Contacting us

Q: Do you accept phone, fax, email or regular mail orders?
A: All ordering, price quotes, stock status, and shipping quotes can be done directly online. We can also accept orders via Fax (877-892-3441) or via email. You can also call us TOLL FREE at 877-892-3441
Q: Why should I buy from your site?
A: We are the manufacturer and we always have the best prices and discounts. We warranty everything and are very flexible with warranties. We will make it right
Q: What about restocking fees? How much? When? Why?
A: We reserves the right to charge a restocking fee of up to 15% on each return depending on the condition of the return. If however, a package is returned missing any of the manufacturers supplied accessories, packaging or there is obvious damage or visible. We will be very very fair and will only charge a restocking fee in extreme circumstances
Q: What is the fastest way to contact us?
A: The best way to contact us is via the web form or by emailing us at sales@sharkmotorcycleaudio.com

Shipping

Q: How can I review my order history?
A: To see a list of all your past orders you must be a registered user of our site. Please log in on the link of the homepage with your email and password
Q: What does shipping cost?
A: To calculate the cost of shipping, place your item(s) in the Shopping Cart. From the Cart, you can see what the shipping cost will be per item. It also shows the total cost of shipping and handling of your entire order near the bottom of the page
Q: Do I have to wait at my home or office all day for my delivery?
A: For your security and protection, it is best to have someone available to sign for your order between the hours of 9:00 AM 7:00 PM, M-F . We deliver our orders via UPS The drivers delivery routes change from day to day .
Q: Where do you ship from?
A: We ship from Brooklyn, NY
Q: I live near your warehouse, can we pickup and save the shipping?
A: no, we do not allow in store pickups
Q: Can I combine two different orders to one to save on shipping?
A: Yes - please email us asap with both order numbers and we will gladly combine the shippings
Q: What if my order is lost in transit?
A: Before notifying us about a lost package, Please make sure that the delivery time frame has passed We ship from Zip 11219 and you can calculate the delivery time for ups by visiting ups.com. If it is in fact lost please email Customer Service to notify
Q: I am afraid I may have accidentally duplicated my order?
A: Email Customer Service right away . We will void the order for you as long as it has not invoiced and/or shipped. If duplicate orders have been shipped, feel free to refuse those boxes and we will refund you
Q: After I place an order will I be advised of the orders progress?
A: We will do everything possible to keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online Order Status page for live updates.
Q: Is my credit card and personal information safe on your site?
A: You can shop with confidence. We use industry standard encryption technology and secure commerce servers to ensure your personal information is secured on-line. Making a credit card purchase on our site 1000% Secure
Q: How do I track my package?
A: To track you order please Log in on the top right of the homepage and click on the order status page to receive the tracking number(s) for your order.

Ordering

Q: Do you accept business-to-business orders?
A: We will accept a Purchase Order from any company. Credit will be considered only for City, State, Federal agencies, Hospitals, Schools and Fortune 1000 companies
Q: How will I know if your order was received ?
A: Once an order you have placed for delivery has been processed, you will receive a confirmation via email. The confirmation will contain your shipping address, your order number and all other information on your order
Q: How do I know if the order is in stock?
A: We will automatically update the item availability status on each item page. Items show as "Item is currently unavailable" in the event that item can not be shipped from our warehouse or one of our partner warehouses.
Q: Are your products brand new?
A: Yes. All the products we sell are brand new & Factory sealed.
Q: Can I pay on the phone via credit Card?
A: Yes!. Please call us toll free at Call Us Toll Free at 888-310-0583 (hit one for sales)
Q: How Can I pay via a check or money order?
A: You may still place the order online but on the payment method page choose the pay by check or Money Order link near the bottom of the page. Follow the instructions thereafter.
Q: Can I reactivate an order that has been voided?
A: Yes you can - please email us with the order number and we will "rerun" your credit card
Q: Can I have my purchase shipped to a PO Box, APO or FPO address?
A: Yes We can ship to an APO or FPO address by using Air Mail services from the Post Office. We will not ship to a PO Box within the continental US.
Q: Can I ship my order internationally?
A: Yes we do. Simply add items to cart and enter your shipping address. If you feel the shipping is not accuarte, please email us and we may adjust.
Q: In the website secure? What kind of security is used?
A: When you are placing an order on the Internet, security is a number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. You can also select google checkout for the highest degree of protection
Q: What methods of payment does the site accept?
A: We currently accept Visa, Mastercard, Discover, American Express and we ensure your Credit Card information is 100% safe and secure. We also accept Personal and Company checks with a 14 day waiting period. We accept paypal & credit card payment via google
Q: Why is my credit card declining when I know I have money in my account?
A: A credit card can decline due to invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes the card number itself is input incorrectly. Check online to be sure the number has been input correctly.
Q: Where and how do I submit a wire transfer?
A: Effyzaz - acct name 676812562- acct number 021001088 - bank number HSBC INC - bank name bank address - 1602 Kings Highway Brooklyn, NY 11229 Fax 718-645-6474 ph - 718-376-4205 SWIFT ID = MRMDUS33 Resale 030475739
Q: Can I pay via COD?
A: no. We must be paid in Full before an order is shipped

General Questions

Q: Will the item have the same warranty if I purchase from someone else?
A: Yes - we do not discriminate. We will always warranty sharkmotorcycleaudio products
Q: Is there Sales tax?
A: No, unless we are shipping to NY state. NY state residents pay the current rate or 8.875
Q: How do I check my order status?
A: To check the status of your order you will need to log into your account on the top right of the home page and clicking order status
Q: What do I do if an item is missing from my order?
A: Check the amount of tracking numbers you should have received. Verify you have received all boxes and checked all packing material for small items. If you are still missing an item(s), email Customer Service
Q: What happens if the card was Denied?
A: We will contact you and try to clear up the issue. You can also contact us to start the process
Q: Do I have to buy from an authorized dealer online?
A: Yes you do. We will not honor any warranty where the item is not purchased from authorized dealer. Gooddeals18 and direct4all are the only online dealers allowed to sell shark products
Q: What do I do if I want to cancel my order
A: If you are a registered user Log in to your account and select Cancel An Order. Email us as soon as possible. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order.

Returns

Q: Refused or non-deliverable shipment returned back to us. Now what?
A: If the shipment is "returned to shipper", We will receive the packages back and then credit the customer in full less any shipping and handling charges, including all items paid for that returns with those refused boxes.
Q: What do I do if an item is received damaged?
A: In the unlikely event that an item is received with obvious damage during transit by the courier, please show the damage to the driver and have him make a note of it and refuse the shipment, Please email Customer Service to notify us
Q: Who pays for shipping an item back to to our warehouse on a return?
A: For a defective item, the customer needs to ship it back and we will ship out a replacement free of charge
Q: Do you sell replacement parts?
A: Yes - please contact us on the exact part you need
Q: My item is defective. Now what?
A: Please email us for return instructions. If its within 60 days and you have the box and all material please just sent it back with all the proper information (IE, refund requested, exchange, etc)
Q: When will I get my refund?
A: We will do whatever we can to assure that a refund is processed as soon as possible Once we process the package, you will be e-mailed by the receiving department acknowledging receipt, and letting you know how long it will take to process the refund
Q: What condition are retruns accepted in?
A: All returns must be with the manufacturers box with all wires, accessories & manuals.Please be fair!

International

Q: Do you accept international Credit Cards?
A: Yes. Please select credit card payments via paypal. You do not need a paypal account.
Q: Who Pays for Customs?
A: In accordance with local laws, the buyer is responsible for all customs and duties
Q: I live in Canada, Can You ship USPS?
A: Yes we can. Please select ups standard when you checkout and indicate in the notes that we should ship usps.

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